At ra888, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains in clear terms exactly what personal data ra888 collects from Pakistani players, why we collect it, how we use and protect it, who we share it with, and what rights you hold over your own information.
This Privacy Policy is published by and applies to ra888 (referred to in this Policy as "ra888", "we", "us", or "our"), the licensed operator of the online gaming platform accessible at ra888.one. ra888 is an internationally licensed gaming operator providing sports betting, live casino, and slot gaming services primarily to players based in Pakistan.
This Policy applies to all personal data processed by ra888 in connection with the operation of the ra888 platform, including data collected through the ra888 website, account registration, identity verification, payment processing, customer support interactions, and marketing communications.
This Policy applies to all individuals who:
Note for Pakistani Players: ra888 takes the privacy of Pakistani players seriously. We do not sell, rent, or trade your personal data to third-party marketing organisations. Your data is used solely to operate your ra888 Account, comply with our licensing obligations, and improve your platform experience.
ra888 collects personal data that is necessary to provide our services, comply with our regulatory and licensing obligations, and maintain a safe and fair gaming environment. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport number, nationality | KYC verification, age verification, fraud prevention |
| Contact Data | Mobile phone number, email address, city of residence (e.g. Karachi, Lahore) | Account management, support communications, notifications |
| Financial Data | JazzCash / EasyPaisa account number, bank account details (HBL, UBL, Meezan), transaction history, PKR balances | Payment processing, AML compliance, withdrawal verification |
| Technical Data | IP address, device type, browser type, operating system, session duration | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Betting history, game activity, bonus usage, login timestamps, page visits | Responsible gaming monitoring, personalisation, regulatory reporting |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Customer service delivery, quality assurance, dispute resolution |
| KYC Documents | Scanned CNIC (front and back), passport photo page, proof of address documents | Regulatory identity verification, withdrawal authorisation |
ra888 does not intentionally collect sensitive personal data beyond what is required for KYC compliance and responsible gaming obligations. Where the collection of sensitive data is necessary — such as information that may reveal a player's problem gambling indicators for responsible gaming purposes — it is processed under strict access controls and retained only for as long as required.
ra888 collects personal data through the following channels and methods:
ra888 processes personal data only where a valid legal basis exists for doing so. The legal bases on which ra888 relies include:
ra888 uses the personal data it collects for the following purposes:
ra888 uses cookies and similar tracking technologies on its website to enable core platform functionality, analyse usage patterns, and (where you have provided consent) support personalisation and marketing functions. The types of cookies ra888 uses are described below:
Cookie Management: You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the ra888 platform. Disabling analytics or marketing cookies will not affect your ability to bet, play casino games, or access your ra888 Account.
ra888 does not sell your personal data to third parties. ra888 shares personal data only in the following circumstances and only to the extent necessary for each specified purpose:
ra888 will never share your personal data with third-party marketing companies, data brokers, or any organisation for purposes unrelated to the operation of the ra888 platform. Any communication claiming to be from ra888 that requests personal data through unsolicited channels should be treated as fraudulent.
As an internationally licensed operator, ra888 may transfer personal data to servers, processors, and service providers located in jurisdictions outside Pakistan. Where such transfers occur, ra888 ensures that adequate protections are in place to safeguard your personal data, including:
ra888 does not transfer personal data internationally unless it is necessary to provide the ra888 services (for example, to cloud hosting infrastructure or identity verification services), to comply with legal obligations, or to improve platform performance. Pakistani player data is handled with the same level of care regardless of where it is processed.
ra888 retains personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, and resolve any disputes or enforce agreements. The key retention periods applicable to ra888 player data are as follows:
Following the expiry of applicable retention periods, personal data is securely deleted or permanently anonymised by ra888. Where data is anonymised, the anonymised data may be retained indefinitely for statistical and analytical purposes.
ra888 applies industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, loss, or destruction. The security measures in place at ra888 include:
Your Role in Security: While ra888 applies robust security measures, the security of your Account also depends on you maintaining a strong, unique password and enabling 2FA. ra888 will never ask for your password by email, SMS, or any other channel. Report any suspected Account compromise to ra888 support immediately.
ra888 respects your rights over your personal data. Depending on applicable data protection legislation, you may hold some or all of the following rights in relation to the personal data ra888 holds about you:
Request a copy of the personal data ra888 holds about you, along with information about how it is being used. ra888 will respond within thirty (30) days of a verified request.
Request correction of any inaccurate or incomplete personal data ra888 holds about you. Some corrections may require re-verification of identity documents.
Request deletion of your personal data where it is no longer necessary, where consent has been withdrawn, or where processing is unlawful — subject to ra888's legal retention obligations.
Request that ra888 restrict processing of your data in certain circumstances — for example, while the accuracy of data is being contested or a processing objection is being assessed.
Request a copy of the personal data you provided to ra888 in a structured, machine-readable format, where processing is based on consent or contract.
Object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests on grounds relating to your particular situation.
To exercise any of these rights, contact ra888 via the support email address listed in Section 15 of this Policy. ra888 may request verification of your identity before processing any data rights request. ra888 will respond to all valid requests within thirty (30) days, or notify you if an extension of up to a further sixty (60) days is required due to the complexity or volume of requests.
Certain rights are subject to limitations where ra888 is required to retain or process your data to comply with legal obligations — for example, AML record-keeping requirements that override a deletion request for transaction data within the mandatory retention period.
ra888 services are strictly for adults aged 21 years or older. ra888 does not knowingly collect personal data from individuals under 21 years of age. The ra888 registration process includes mandatory age declaration and is followed by CNIC or passport KYC verification to confirm that the Account holder meets the minimum age requirement.
Underage Access: If ra888 discovers or is notified that personal data belonging to an individual under 21 years of age has been collected — whether through a falsified date of birth declaration or any other means — ra888 will immediately suspend the Account, delete all personal data associated with the underage individual to the extent permitted by law, and take appropriate action in accordance with its licensing obligations. Any funds deposited will be returned to the verified payment source.
Parents and guardians who believe that a minor has accessed ra888 or submitted personal data to ra888 should contact support immediately. ra888 will prioritise investigation and remediation of any reported underage access.
ra888 sends marketing communications — including PSL cricket betting promotions, bonus offers, new game announcements, and platform updates — only to players who have explicitly opted in to receive such communications during registration or via Account settings.
Marketing communications are sent via email and SMS to the contact details registered on your ra888 Account. ra888 does not use WhatsApp, social media direct messages, or unsolicited telephone calls for marketing purposes.
You may withdraw your consent to receive marketing communications from ra888 at any time by:
Withdrawal of marketing consent will take effect within five (5) business days. It will not affect your ability to use the ra888 platform or receive transactional communications — such as deposit confirmations, withdrawal notifications, and Account security alerts — which ra888 is required to send regardless of marketing preferences.
ra888 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law or regulatory guidance, or improvements to the ra888 platform that affect how personal data is collected or used.
Where changes are material — such as introducing a new category of data collection, a new basis for processing, or changes to your privacy rights — ra888 will notify registered players by email to their registered address and via a prominent notification on the ra888 platform at least seven (7) days before the changes take effect.
Non-material changes — such as clarifications of existing practices, corrections of typographical errors, or administrative updates — may be made without prior notice. The updated Policy will be identified by the revised effective date at the top of this document.
We encourage Pakistani players to review this Privacy Policy periodically to stay informed about how ra888 protects their personal data. Continued use of the ra888 platform following the effective date of any updated Policy constitutes acceptance of the updated terms.
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have concerns about how ra888 processes your personal data, please contact us through the following channels:
ra888 is committed to resolving all privacy enquiries fairly and promptly. If you are not satisfied with ra888's response to a privacy concern, you may have the right to lodge a complaint with a relevant data protection supervisory authority depending on your jurisdiction.
Response Timeframe: ra888 will acknowledge all privacy enquiries within 48 hours and provide a substantive response within thirty (30) days. Complex requests — such as large-volume data access requests — may require up to ninety (90) days in total; you will be notified if an extension is needed.
Six core principles that govern how ra888 handles the personal data of every Pakistani player on our platform.
ra 888 does not sell, rent, or trade your personal data to any third-party marketing organisation, data broker, or advertiser. Your information stays within the ra888 platform ecosystem and its authorised service partners only.
Every piece of data transmitted between your device and ra888 is protected by 256-bit SSL/TLS encryption. Your CNIC details, JazzCash transactions, and Account credentials are never sent in plain text.
ra888 collects only the personal data that is strictly necessary to operate your Account, process PKR payments, and fulfil our licensing obligations. We do not collect data for its own sake.
ra888 processes personal data in full compliance with its international gaming licence conditions, including mandatory KYC, AML transaction monitoring, and age verification requirements applicable to Pakistani players.
Access, correct, delete, or export your personal data at any time by contacting ra888 support. All valid privacy rights requests are responded to within thirty (30) days — no bureaucratic runaround.
PSL promos, cricket betting bonuses, and platform news are sent only with your consent. Unsubscribe from all ra888 marketing communications instantly via Account settings or by emailing ra888 support — no questions asked.
ra888 protects your privacy while delivering Pakistan's best cricket betting, live casino, and slot gaming experience. Sign in and enjoy — in PKR, with JazzCash or EasyPaisa.
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